How to Get the Most Out of Workday Community and Support

Workday Community is a valuable resource for customers, offering a wealth of information, collaboration opportunities, and support to help organizations maximize their Workday investment. Whether you're troubleshooting an issue, looking for best practices, or exploring new features, Workday Community can be a game-changer—if you know how to use it effectively. In this blog, we’ll explore the best ways to leverage Workday Community and other support channels to get the most out of your Workday experience.

1. Understanding Workday Community

Workday Community is an exclusive portal for Workday customers, providing access to documentation, discussion forums, release notes, and knowledge articles. It serves as a hub where users can engage with Workday experts, partners, and other customers to share insights, ask questions, and stay updated on product enhancements.

Key Features of Workday Community:

• Discussion Forums: Engage with other users to share experiences, ask questions, and find solutions.

• Product Documentation & Guides: Access official Workday manuals and feature guides.

• Brainstorm & Feature Requests: Submit ideas for future enhancements and vote on others’ suggestions.

• Release Notes & Updates: Stay ahead of upcoming Workday features and biannual updates.

• Customer Support & Case Management: Log and track support cases with Workday.

2. How to Effectively Use Workday Community

a) Participate in Discussions & Networking

One of the biggest advantages of Workday Community is the opportunity to connect with Workday users from different industries. If you have a question or a unique challenge, chances are someone else has faced it before. Join discussions, engage in conversations, and contribute your expertise to help others.

Tip: Follow specific discussion threads related to your Workday modules (HCM, Finance, Payroll, etc.) to stay informed about relevant updates and best practices.

b) Leverage the Knowledge Base & Documentation

Before reaching out to Workday Support, search the Workday Knowledge Base for solutions. Workday provides extensive documentation, troubleshooting guides, and FAQs that can often resolve issues faster than waiting for a support response.

Tip: Bookmark frequently used guides and knowledge articles for quick reference.

c) Stay Ahead with Release Notes & Feature Previews

Workday releases updates twice a year, introducing new features and enhancements. The Release Notes section in Workday Community provides detailed insights into what’s changing. Reviewing these in advance can help your team prepare for new capabilities, test changes in your tenant, and adjust business processes accordingly.

Tip: Join Workday webinars and user groups discussing new releases to get firsthand insights from Workday experts.

d) Utilize the Brainstorm Portal for Product Enhancements

If you have ideas for improving Workday, the Brainstorm section allows you to submit feature requests. You can also vote on other users’ suggestions, helping Workday prioritize enhancements that matter to the community.

Tip: Monitor the status of your brainstorm submissions to see if Workday incorporates them in future updates.

3. Maximizing Workday Support

While Workday Community is a great resource, sometimes you’ll need direct support. Workday offers multiple support channels to ensure your issues are resolved efficiently.

a) Submitting and Managing Support Cases

If you encounter a technical issue, you can log a support case through the Workday Customer Center. Ensure your case includes:

• A clear description of the problem

• Steps to reproduce the issue

• Screenshots or error messages

• Expected vs. actual behavior

Tip: Prioritize cases based on urgency and track updates through the Workday Support Portal.

b) Engaging Your AMS or Workday Partner

If your organization works with an Application Management Services (AMS) provider or Workday consulting partner, leverage their expertise for ongoing support, configurations, and enhancements. They can help troubleshoot issues faster and optimize your Workday setup.

c) Attending Workday Rising & Local User Groups

Workday Rising, Workday’s annual user conference, and local Workday User Groups (WUGs) offer valuable networking and learning opportunities. Attending these events helps you stay updated on best practices and Workday’s product roadmap.

Tip: Follow Workday’s event calendar and join relevant user groups in your region.

Final Thoughts

Workday Community and Support are essential tools for organizations looking to maximize their Workday investment. By actively participating in discussions, leveraging documentation, staying ahead of releases, and using Workday’s support channels effectively, you can improve efficiency, resolve issues faster, and optimize your Workday experience.

Whether you're a Workday administrator, HR professional, or IT lead, engaging with the Workday Community can provide valuable insights and help you stay ahead of the curve. Start exploring today and unlock the full potential of Workday!