Your Operations Run 24/7. Your Workday Support Should Too.

UK logistics is growing. Jobs in the sector increased by 9% in 2025, driven by rising consumer demand for faster delivery, growth in e-commerce, and ongoing infrastructure investment.

But growth has not come without pressure. In 2024, 68% of logistics firms reported unfilled positions due to a shortage of qualified drivers and warehouse operatives. Workforce planning, retention, and training have become strategic concerns not just operational ones.

At the same time, 90% of supply chain leaders feel their organisations lack the talent and skills needed to achieve their digitisation goals. Investment in people systems is rising: 38% of manufacturers and logistics operators are planning reskilling or retraining initiatives in 2025, up from 25% in 2024.

Workday is increasingly the platform at the centre of those workforce strategies. For organisations that have implemented it, the question is whether they are getting the value the system is capable of delivering.

The Workforce Challenge in Numbers

The Problem With Post-Go-Live Support

Logistics organisations run around the clock. Shift patterns change. Headcount fluctuates with demand. Integration with operational systems route planning, warehouse management, compliance tracking is not optional; it is core to how the business runs.

When Workday is not configured to reflect this complexity, the system becomes a source of friction rather than efficiency. Managers work around it. Data quality degrades. HR teams spend their time fixing issues rather than planning.

For organisations under 5,000 headcount, the challenge is often resource. The system was implemented by an external partner, who has since moved on. Internal capability to maintain and optimise it is limited. Every change request means a call, a ticket, and a wait.

What Alacrity Solutions Provides

Alacrity Solutions provides ongoing AMS support, workforce training, and Workday optimisation for organisations under 5,000 headcount including those in logistics and supply chain.

The focus is practical. With over 30 years of combined in-house Workday knowledge, Alacrity's team understands how complex organisations with shift-based, variable workforces actually use the platform. The support model is built around the organisation's needs, not a generic service level agreement.

For logistics organisations, this means:

•        Workday configured to your actual shift structures, absence categories, and compliance requirements

•        Integration support between Workday and your operational systems, so data flows without manual intervention

•        Analytics and reporting that give leadership real-time visibility over headcount, turnover, and cost

•        Internal training so your HR and operations managers can make changes in Workday themselves reducing dependency and response time

•        Bi-annual release management to ensure Workday updates are tested and deployed without disrupting operations

The Case for Getting This Right

A logistics operation that is growing, facing driver shortages, and investing in digitisation cannot afford a Workday tenant that is running below its potential. The cost is not just in external support calls it is in the management time spent working around a system that should be working for you.

Alacrity provides the specialist support that closes that gap at a price built for mid-sized organisations, not enterprise ones.

Alacrity Solutions provides expert Workday AMS support and workforce training for organisations under 5,000 headcount. With over 30 years of in-house Workday knowledge, Alacrity delivers a personal service at a price that mid-sized organisations can sustain.